Better Banking Help Center
Need help using Farmers Bank’s digital banking tools? Start here for short video tutorials, quick guidance and links to the right resources.
Find the task you need help with and follow the corresponding tutorial.
What Do You Need Help With?
Choose the option that best matches what you’re trying to do.
I need to sign in.
Start with the first-time login tutorial for help accessing the updated digital banking experience.
First-Time LoginI need help with digital banking.
Find tutorials for common online and mobile banking tasks and features.
Digital Banking HelpI need help with my debit card.
Find card-management tutorials and guidance for available card tools.
Debit Card HelpI have a Bill Pay question.
Use Bill Pay tutorials and the Better Banking Resource Center for conversion-related Bill Pay information.
Bill Pay HelpI use Business Online Banking.
Go directly to tutorials and resources created for business digital banking customers.
Business Banking HelpI have a conversion question.
For important dates, service changes, preparation steps and FAQs, use the Better Banking Resource Center.
Conversion InformationVideo Tutorials
Short videos can walk you through common digital banking tasks. Select a topic below to get started.
First-Time Login
Learn how to access the updated digital banking experience for the first time.
Watch TutorialMy Card Rules
Learn how to use card-management tools and controls available through digital banking.
Watch TutorialDashboard
Get familiar with the digital banking dashboard and where to find key account information and features.
Watch TutorialBill Pay
Learn how to find and use Bill Pay in the updated digital banking experience.
Watch TutorialeStatements
Learn where to find and access electronic statements through digital banking.
Watch TutorialAccount Recovery
Get help with the account recovery process when you need assistance accessing digital banking.
Watch TutorialSettings & Alerts
Learn where to manage digital banking settings and available account alerts.
Watch TutorialFind the Right Help
Choose a topic below to find conversion information or view step-by-step tutorials.
Online & Mobile Banking
Find important conversion information or watch tutorials covering first-time login, account access, navigation and other digital banking features.
Debit Card Help
Find Better Banking debit card information or watch tutorials covering My Card Rules and other available card-management features.
Bill Pay
Review conversion timing and other important Bill Pay information, or watch the tutorial for help using Bill Pay in the updated digital banking experience.
Business Banking
Find Better Banking information for business customers and access available business digital banking tutorials and resources.
Visit the Better Banking Resource Center
The Help Center is for learning how to complete common tasks. The Better Banking Resource Center contains conversion dates, service changes, preparation steps and frequently asked questions.
Still Need Help?
If a tutorial or resource doesn’t answer your question, our team is here to help.