Better Banking Is Coming
We’re upgrading our banking systems to better serve you today and prepare for the future.
November 6–9, 2026
Your Community. Your Bank. Your Future.
Why We’re Upgrading
We are moving to a new banking system to improve the foundation behind the services you use every day.
Enhanced digital banking
A better, more convenient online and mobile banking experience.
Improved security
Stronger fraud monitoring and protection for your information.
Modern technology
A stronger, more reliable system behind the services you count on.
Future flexibility
A platform that lets us grow and bring you new solutions faster.
Business capabilities
Expanded tools and features to better support local businesses.
Customer support
Tools that help our team serve you more efficiently and effectively.
What stays the same
Your Farmers Bank relationship, branch locations and customer service team remain the same. Most accounts, services and banking relationships will remain unchanged.
Some services will be temporarily unavailable during conversion weekend.Important Dates
November 2
Schedule important payments before this date.
November 5
3:00 PM ET
November 6
5:00 PM ET
Limited access and temporary service interruptions are expected.
November 6–9
November 9
New online banking, FBVA Connect and Bill Pay are expected to become available. ATM-only card activation and PIN selection begin.
November 14
Better Banking Is Coming
Most changes will happen behind the scenes, but these are the important updates to know before conversion weekend.
Online & Mobile Banking
A refreshed digital banking experience is coming. Beginning November 9, mobile banking customers will use our new FBVA Connect app. Download FBVA Connect.
Debit Cards & ATMs
Your debit card will continue to work, subject to temporary limits. Some ATM services may be unavailable.
Bill Pay
Most payees and recurring payments are expected to transfer. eBills will not transfer.
Loan Payments
The current online loan payment portal will retire. Customers using it should plan for another payment method.
Statements & Documents
Historical items may not be immediately available. Download important documents before conversion.
Quicken & QuickBooks
Customers who connect Farmers Bank accounts to Quicken or QuickBooks may need to take action before and after conversion. View the instructions.
Security & Fraud
Be alert for suspicious messages. Farmers Bank will never ask for your password or one-time passcode.
Conversion Weekend
Beginning Friday, November 6, 2026, at 5:00 PM ET, Farmers Bank will begin migrating customer data to the new banking system.
Digital banking
Online and mobile banking will be unavailable for portions of the weekend.
Bill Pay
Bill Pay will be unavailable.
Limited access
Some functions may be restricted or available for inquiry only beginning November 6 at 5:00 PM ET.
Processing
Certain services may remain unavailable until post-conversion processing is complete.
Balance information
Some balances and transactions may not update in real time.
Sunday access
Customers may be unable to log in during part or all of Sunday, November 8.
Plan ahead.
Complete time-sensitive transactions before conversion weekend begins. After processing is complete, review your account again to confirm balances and transactions.
Online & Mobile Banking
The new online and mobile banking experience is expected to be available beginning Monday, November 9, 2026.
Download FBVA Connect
The current Farmers Bank mobile banking app will no longer work after conversion and will not automatically redirect you to FBVA Connect.
Beginning November 9, mobile banking customers will use our new mobile banking app, FBVA Connect. Download the app for your Apple or Android device using the links below.
Do not delete your current mobile banking app before conversion weekend if you still need access to it.
Get FBVA Connect
Beginning November 9, download FBVA Connect and follow the first-time sign-in instructions to access your accounts.
Please make sure you download the app named FBVA Connect.
First-Time Sign-In
Access
Visit the Farmers Bank website or open the new FBVA Connect mobile app.
Sign In
Follow the first-time sign-in prompts and on-screen instructions.
Verify
Complete any required identity verification.
Review
Review your accounts and digital banking settings.
After You’re Logged In
Confirm your accounts
Make sure your expected accounts are displayed.
Alerts & notifications
Review your preferences after conversion.
Bill Pay
Review your payees, payments and settings.
Linked accounts
Some personal, business, church, nonprofit or organization accounts may not appear immediately. Contact Customer Service if access is missing.
Digital wallets
Verify your Farmers Bank card remains active in Apple Pay, Google Pay or another wallet.
Need help?
Contact Customer Service at (434) 352-7171.
Bill Pay
We’re bringing you an upgraded Bill Pay experience. Here’s what is expected to transfer and what you’ll need to handle afterward.
Key timing
Access may become limited or unavailable beginning Monday, November 2. Payments scheduled before conversion are expected to continue processing through Friday, November 6. The new service is expected to become available Monday, November 9.
Expected to transfer
Existing payees
Scheduled future payments
Recurring payments
Payment history
Action needed after conversion
Re-establish eBills
eBills will not transfer.
Review payees
Verify account numbers and addresses.
Review delivery methods
Some electronic payments may become checks and vice versa.
Recreate P2P arrangements
Additional information will be provided if action is required.
How scheduling works
The new platform schedules payments based on the expected delivery date. Electronic payments are generally debited on the payment send date.
Quicken & QuickBooks
If you connect your Farmers Bank accounts to Quicken or QuickBooks, you may need to take action before and after our system conversion to ensure your transaction downloads continue properly.
Mark November 6 & November 9
Your specific steps depend on the Quicken or QuickBooks product and connection method you use. Review your applicable guide before conversion and follow the instructions for these two important dates.
Choose Your Conversion Guide
QuickBooks Desktop
Instructions for QuickBooks Desktop customers using Web Connect, including Windows and Mac.
View QuickBooks Desktop GuideQuickBooks Online
Instructions for QuickBooks Online customers using Express Web Connect or Web Connect.
View QuickBooks Online GuideQuicken
Instructions for supported Quicken connections, including Express Web Connect and Web Connect.
View Quicken GuideNot Sure Which Guide You Need?
Use the guide that matches the Quicken or QuickBooks product and connection method you currently use with Farmers Bank.
Need assistance? Contact Customer Service at (434) 352-7171.
Avoid Duplicate Transactions
When downloading transactions after conversion, take care not to overlap transaction dates from your last successful download. Overlapping dates may result in duplicate transactions.
Review your applicable conversion guide before completing your first transaction download from the new online banking system.Express Web Connect Users
Important: Express Web Connect may not be available immediately on November 9. The applicable Intuit conversion instructions specify a five-business-day delay after the second Action Date for Express Web Connect.
Follow the timing in your specific Quicken or QuickBooks Online conversion guide before reconnecting.
Cards & ATMs
Debit card customers may continue using their cards during conversion weekend. Beginning Thursday, November 5 at 3:00 PM ET, temporary transaction limits will apply.
PIN changes
Debit card customers do not need to reset their PIN as part of the conversion.
ATM deposits
ATM deposit functionality will be unavailable until ATMs are fully operational. Deposits are expected to return sometime during mid-to-late November.
ATM transfers
Certain functions, including account-to-account transfers, may be temporarily unavailable while upgrades are completed.
Plan ahead
If you rely on ATM deposits or transfers, plan to use branch locations or other available banking options during the transition.
Online Loan Payment Portal Retiring
Farmers Bank will discontinue the current online loan payment portal during the conversion process.
What this means for you
If you currently make loan payments through the portal, you will need to use an alternate payment method after conversion. Please plan ahead to avoid interruption.
Before conversion weekend
- Make scheduled payments before conversion weekend if possible.
- Review upcoming payment due dates.
- Watch for additional information about available payment options.
After conversion
- Visit any Farmers Bank branch.
- Mail your payment.
- Contact your lender or Customer Service.
- Use new options available through the upgraded platform.
Don’t wait until your payment is due
Customers who rely on the portal should prepare to use another method beginning November 9, 2026.
Statements & Documents
Your statement cycle is not expected to change. The first statements generated on the new system are expected around November 14, 2026.
Historical statements
Historical statements and documents may not be immediately available after conversion.
Recommended action
Download statements or documents you may need before conversion weekend.
Balance information
Some balances and transactions may not immediately reflect real-time activity. Review the information again after processing.
Quick reminder
Save or print important documents early so you have access during conversion weekend.
Business Customers
Business online banking is expected to become available on November 9, 2026.
Domestic wires
Domestic wire activity is expected to continue without interruption.
International wires
International wire services will not be enabled in the new environment at this time.
Treasury Management users
Watch for instructions
Customers using ACH, RDC, Cash Management or Treasury Management should watch for service-specific communications.
Linked business accounts
Some linked business, church, nonprofit and organization accounts may not immediately display. Contact Customer Service if access is missing.
Zelle®
Some customers may need to re-enroll after conversion. Instructions will be provided if required.
Protect Yourself From Fraud
Conversion periods can create opportunities for fraudulent calls, texts and emails. Use official Farmers Bank contact information and be cautious with unexpected messages.
Use known contact information
If a message seems suspicious, contact Farmers Bank directly using a known phone number.
Know the Fraud Center
Calls may display 1-800-237-8990, and fraud alert texts may come from short code 96923.
Do not click unexpected links
Do not follow unexpected links requesting banking or personal information.
Never share credentials
Farmers Bank will never text or email asking for your password, one-time passcode, secure access code or login credentials.
Stay alert
Pause before responding to urgent messages. Scammers often use system changes as a reason to rush customers.
Your Conversion Checklist
Before conversion weekend
- Verify your phone number, email address and mailing address are current.
- Schedule important Bill Pay payments early.
- Review upcoming recurring payments.
- Download historical statements or documents.
- Make note of any eBills you use.
- Complete time-sensitive transactions before November 6.
- Use Quicken or QuickBooks? Review the appropriate conversion guide and complete the applicable pre-conversion steps by November 6. View instructions.
- Keep your current mobile banking app if you still need access before conversion.
After conversion
- Download FBVA Connect. Use the Apple App Store or Google Play links in the Online & Mobile Banking section .
- Complete your first-time digital banking sign-in.
- Confirm your accounts appear as expected.
- Review Bill Pay payees and re-establish eBills.
- Quicken & QuickBooks users: Follow the post-conversion instructions and timing in your applicable guide before reconnecting or completing your first transaction download.
- Review alerts and notification preferences.
- Verify your card remains active in digital wallets.
Fraud reminder
Save the Farmers Bank Fraud Center number, 1-800-237-8990, and fraud alert text short code, 96923.
Frequently Asked Questions
When is the conversion happening?
Conversion weekend is November 6–9, 2026.
When will online & mobile banking be available?
Expected Monday, November 9, 2026.
Will my current mobile banking app still work?
No. Beginning November 9, mobile banking customers will need to download FBVA Connect. Direct download links for the Apple App Store and Google Play are available in the Online & Mobile Banking section .
Where do I download FBVA Connect?
Use the official Apple App Store or Google Play download links in the Online & Mobile Banking section of this page. Be sure the app name is FBVA Connect.
What should I do the first time I log in?
Follow the first-time sign-in prompts and complete any required verification.
I use Quicken or QuickBooks. Do I need to do anything?
Yes. Quicken and QuickBooks users may need to update their connection as part of the conversion. Review the Quicken & QuickBooks conversion instructions and follow the guide for your product and connection type.
When should I update my Quicken or QuickBooks connection?
The first Action Date is Friday, November 6, 2026, and the second Action Date is Monday, November 9, 2026. Follow the timing in your specific conversion guide. Applicable Express Web Connect connections have an additional five-business-day delay after the second Action Date.
How can I avoid duplicate transactions in Quicken or QuickBooks?
Review your applicable conversion guide before your first post-conversion transaction download. Take care not to overlap transaction dates from your last successful download because overlapping dates may result in duplicate transactions.
Will Bill Pay be affected?
Access may become limited beginning November 2 and unavailable during portions of conversion weekend.
Will payees and recurring payments transfer?
Most are expected to transfer, but some may need review after conversion.
Will eBills transfer?
No. eBills must be re-established after conversion.
Can I still use my debit card and ATMs?
Yes, subject to temporary daily transaction limits.
Will ATM deposits be available?
No. ATM deposit functionality is expected to return later in November.
I have an ATM-only card. What do I need to do?
Beginning November 9, call (800) 290-7893 from a recognized phone number to reactivate your card and choose a new PIN.
Will historical statements be available immediately?
They may not be immediately accessible. Download needed documents before conversion weekend.
Will I need to re-enroll in Zelle®?
Some customers may need to re-enroll. Instructions will be provided if required.
Will wires be affected?
Domestic wires are expected to continue. International wires will not be available initially after conversion.
How can I protect myself from fraud?
Do not share passwords, one-time passcodes, secure access codes or login credentials. Contact Farmers Bank directly using a known number if a message seems suspicious.
We’re Here to Help
Questions about the upcoming conversion? Our team is ready to assist.
Customer Service
Fraud Center
ATM-Only Card Activation & PIN
Website
Thank you for banking with Farmers Bank.
We appreciate your patience and understanding as we complete this important upgrade.